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International Human Resource Certification Institute Cooperation, Ltd. ("We") are committed to protecting and respecting your privacy.

This policy ("the policy"), (together with our Terms of Use and any other documents referred to on it) details the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

The information and services available on our site ("our site") are provided by us as a service and are for the use of individuals conducting and participating in cloud intelligent interviews or managing the recruitment process, or for those interested in knowing more about our company, product, and services.


Please be aware that we collect and process personal data on own behalf. 

1. The Information We Collect

We collect information directly from individuals and automatically through the our platform.

  • Account and Profile Information: When you create an account on our platform, we collect any information you provide, such as your email and profile fromt the “Linked Network” as mentioned as below.
  • Your Content: We collect and store the information and content that you deliver to our platform, including your testing results when you practice the exams on our website. 
  • Surveys: We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Integrated Service Provider and Linked Networks. You can elect to sign in or sign up to our platform through a linked network (i.e. Facebook, Google, LinkedIn), and you can connect your existing account with certain third party networks like Facebook, Google, and LinkedIn (each a “Linked Network”). If you elect to sign up through or connect a Linked Network, we receive certain profile and account information about you from the Linked Network. These Linked Networks may also appear in your profile, so that we can find you on these Linked Networks. The specific information provided to us by Linked Networks is determined by these third parties and may vary by network. In all cases, the permissions page for the Linked Network will describe the information being shared. You should consult their respective privacy policies for information about their practices. You may elect to use information from the Linked Network to populate your profile on our platform and help you find and follow your contacts on our platform.
  • Automatically Collected Information About Your Activity. We use cookies, log files, pixel tags, local storage objects, and other tracking technologies to automatically collect information about your activities, such as your searches, page views, date and time of your visit, and other information about your use of our platform. We also collect and may store information that your computer or mobile device provides to us in connection with your use of our platform such as your browser type, type of computer or mobile device, browser language, IP address, mobile carrier, unique device identifier, location, and requested and referring URLs. We also receive information when you view content on or otherwise interact with our platform, even if you have not created an account.
  • Engagement. We collect browsing information – such as IP address and location, date and time stamp, user agent, cookie ID (if applicable), URL, unique advertising or content identifiers (if applicable) and time zone, and other information about user activities on our platform, as well as on third party sites and services that have embedded our pixels, widgets, plug-ins, buttons, or related services. We may also receive information about you from third parties, such as other users, partners (including ad partners), or our affiliated companies.

2. How We Use Your Information

We do not sell your personal data – such as your name and contact information – to third parties to use for their own marketing purposes. We use the information we collect for the following purposes:


  • Provide our Services: To provide you the services we offer on the platform, communicate with you about your use of the platform, respond to your inquiries, provide troubleshooting, and for other customer service purposes.
  • Marketing: For marketing and promotional purposes, such as to send you news and newsletters, special offers, and promotions, or to otherwise contact you about products or information we think may interest you, including information about third party products and services.
  • Analytics: To gather metrics to better understand how users access and use the platform; to evaluate and improve the platform, and to develop new products and services.
  • Comply with Law: To comply with legal obligations, as part of our general business operations, and for other business administration purposes.
  • Prevent Misuse: Where we believe necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person or violations of our Terms of Use or this Policy.

3. Cookies

We may obtain information about your general usage of our site by using a cookie file. A cookie is a small file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalized service. They enable us:

  • To estimate our audience size and usage pattern.
  • To store information about your preferences and allow us to customize our site according to your individual interests.
  • To speed up your searches.
  • To recognize you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. You can find information on popular browsers and how to adjust your cookie preferences at the following websites:

Google Chrome:

However, if you choose to disable cookies, you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

4. Where We Store Your Personal Data

The personal data that we collect from you may be transferred to, and stored at, a destination outside your country of residence. For example, if you are resident in the European Economic Area (EEA), your data may be transferred to and stored outside the EEA. It may also be processed by staff operating outside your country of residence and/or outside the EEA who work for us or for your employer/prospective employer. Such staff may be engaged in, among other things, the review and assessment of your personal data for the provision of support services. Where your personal data is being accessed outside your country of residence, we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy and any applicable laws.

All information you provide to us is stored on secure servers. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

5. Uses Made of the Information

We use information held about you in the following ways:

  • To allow you to create an individual account;
  • To provide you with customer support and technical services on request;
  • To allow you to access and make use of various tools, features, and functions of our service;
  • To generate internal reports about the use of our site;
  • Where it is in accordance with your marketing preferences, to send you informational and promotional materials that you choose to receive via the medium chosen by you.
  • To notify you about changes to or other important information about our service.
  • For our business purposes, such as data analysis, audits, IT security, enhancing or improving our products and services.
  • Website and system administration, and to improve the navigation and content of our site.
  • We may also use the personal information we receive for the purposes of creating anonymized and aggregated statistics that do not reveal the identity of any person.

6. Disclosure of Your Information

Access to our site is subject to our Terms of Use and any other documents referred to on it. If you are accessing our site in order to complete and upload a video interview with a prospective employer, we will provide access to your video interview to your prospective employer, as well as any other information or documents you submit on the site as part of the recruitment process. We will also permit your prospective employer to download these onto their systems.

In addition, we may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

We also use third party vendors, consultants, and other service providers to assist us in providing our website and services, including cloud hosting services, customer & IT support services, marketing, and data analytics. In providing these services on behalf of Phoenix Interactive, it may be necessary for us to provide these third parties with access to your personal data.

We may also disclose your personal data to third parties in the following circumstances:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If International Human Resource Certification Institute Cooperation, Ltd. or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • In order to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of International Human Resource Certification Institute Cooperation, Ltd., our customers, or others.
  • In response to or to comply with any applicable law, regulation, subpoenas, court orders, legal process or government requests, including in response to public authorities to meet national security or law enforcement requirements.

We will not use your personal data for marketing purposes without your consent and we will not disclose your personal data to any independent third parties for such purposes.


7. How We Protect Your Information

The security of your information is important to us. We have implemented safeguards to protect the information we collect. However, no website or Internet transmission is completely secure. We urge you to take steps to keep your personal information safe, such as choosing a strong password and keeping it private, as well as logging out of your user account, and closing your web browser when finished using our platform on a shared or unsecured device.


8. Close Account & Other Rights

You are free to close your account on our website at any time, while you can remove your Linked Network(s) from being connected to our website site login. If you choose to close  your account in our platform, then all of your materials and testing resutls may not be restored by us, even if you change your mind, while you will no longer receive any communications from us, and users may not be able to interact with you.

Under the certain applicable laws, you may have the right to access, delete, or transfer the personal data we hold about you, or to seek the correction or amendment of your personal data. To make such a request, you may contact us at [email protected] or at the mailing address in Section 10 as below.

Our headquarters is in Hong Kong, and has operations, entities and service providers in Hong Kong and throughout the world. As such, we and our service providers may transfer your personal information to, or access it in, jurisdictions (including the Republic of China, Taiwan) that may not provide equivalent levels of data protection as your home jurisdiction. We will take steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it.


9. Changes to Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Our platform may contain links to third party sites or online services. We are not responsible for the practices of such third parties, whose information practices are subject to their own policies and procedures, not to this policy.

10. Contact Us

Questions, concerns comments and requests regarding this privacy policy are welcomed and should be addressed to:

International Human Resource Certification Institute Cooperation, Ltd.

Email: [email protected]